Return & Refund Policy

We want you to love your purchase! If you're not completely satisfied with your order, we’re here to help.

Returns:

• Returns are accepted within 30 days of delivery.

• Items must be unused, in their original packaging, and in the same condition that you received them.

• To initiate a return, please contact our customer support team with your order number and reason for return.

Refunds:

• Once we receive and inspect your returned item, we’ll notify you about the status of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

Exchanges:

• Need a replacement? Reach out to us for exchange options if your item arrived damaged or defective.

Questions?
Contact us anytime at info@gkskinlabo.com— we're happy to help!

• Shipping Information

  We’re committed to getting your order to you quickly and safely.

  Processing Time:

  • All orders are processed within 1–2 business days.

  • You’ll receive a confirmation email with tracking details once your order ships.

  Shipping Methods & Times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

  • Shipping times may vary depending on your location.

  Shipping Rates:

  • Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

  • Free standard shipping on orders over AED200 (within eligible regions).

  International Shipping:

  • We ship worldwide! Delivery times and shipping fees vary by destination.

  • International customers are responsible for any customs or import duties.

  Order Tracking:
  Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

  Questions or Concerns?
  Our support team is here to help! Contact us at GK SKIN LABO