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TERMS & CONDITIONS

CUSTOMER CARE

1. Customer Service Hours

Our customer care team is available Monday to Friday, from 9:00 AM to 6:00 PM.
Contact us at 058 513 2123 or via email at info@gkskinlabo.com

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2. Product Information and Support

We are committed to providing accurate product details and skincare advice. However, all product-related information is for general guidance only and is not a substitute for medical consultation. Always perform a patch test before using a new product.

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3. Order Inquiries

For assistance with orders, shipping, or product selection, contact customer care with your order number. We will respond within 24–48 business hours.

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4. Return & Exchange Policy

  • Returns are accepted within 7 days of delivery for unused and unopened products.

  • Products must be in original packaging and accompanied by proof of purchase.

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

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5. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund as appropriate.

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6. Privacy and Data Protection

All customer information is handled securely and in accordance with GDPR and applicable privacy laws. We do not share personal information with third parties without your consent.

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7. Customer Feedback

We value your feedback. Feel free to leave reviews or reach out with suggestions for improving your experience.

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8. Changes to Terms

GK Skin Labo reserves the right to update or modify these terms at any time. Continued use of our customer care services implies acceptance of the latest version.

PRIVACY & SAFETY

At GK Skin Labo, your privacy and safety are our top priorities. We are committed to protecting your personal data and ensuring a secure shopping experience across all our platforms.

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1. Collection of Personal Information

We collect personal information only when necessary, including:

  • Name, address, and contact details

  • Email address for communication and marketing (with your consent)

  • Payment information for processing orders

  • Purchase history for customer support and service improvement

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2. Use of Information

Your information is used to:

  • Process and fulfill your orders

  • Provide customer service and respond to inquiries

  • Send promotional emails (only if you opt-in)

  • Improve our products and services based on your feedback and behavior

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3. Data Protection

We use industry-standard security measures such as:

  • SSL encryption for secure online transactions

  • Secure payment gateways (we do not store your credit/debit card details)

  • Restricted access to customer data within our team

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4. Third-Party Services

We do not sell or rent your personal information. Data may be shared with trusted partners (e.g., courier services or payment processors) strictly for order fulfillment and operational purposes. All third parties comply with relevant privacy regulations.

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5. Cookies

Our website uses cookies to improve user experience, analyze site traffic, and offer personalized content. You may choose to disable cookies in your browser settings.

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6. Your Rights

Under the GDPR and applicable laws, you have the right to:

  • Access and review your personal data

  • Request correction or deletion of your data

  • Withdraw consent to marketing communications at any time

  • Lodge a complaint with a data protection authority if you believe your rights have been violated

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7. Children’s Privacy

We do not knowingly collect or process personal information from children under the age of 16 without parental consent.

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8. Updates to This Policy

GK Skin Labo reserves the right to modify this Privacy and Safety Policy at any time. Any changes will be posted on this page with an updated revision date.

If you have questions or concerns regarding your privacy, please contact us at info@gkskinlabo.com or call 058 513 2123.

WHOLESALE INQUIRIES

Thank you for your interest in partnering with GK Skin Labo. We offer high-quality skincare products designed for professionals, salons, spas, and retailers seeking effective, science-backed beauty solutions.

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Why Partner with GK Skin Labo?

  • 🌿 Dermatologically tested, cruelty-free formulas

  • 🧴 Innovative product range suited for all skin types

  • 📦 Low MOQs and flexible ordering

  • 🌍 Worldwide shipping available

  • 📈 Marketing and training support for resellers

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How to Apply for a Wholesale Account

To start, please provide the following:

  • Business name and contact details

  • VAT or business license number (if applicable)

  • Country/Region of operation

  • Brief description of your business

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You can send your inquiry via:

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Additional Services Available

  • Private labeling (MOQ applies)

  • Exclusive distribution opportunities

  • Professional training and product education

  • Custom order support

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We look forward to helping your business grow with GK Skin Labo’s trusted makeup and skincare solutions.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

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