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CUSTOMER SERVICE
At GK Skin Labo, we are dedicated to providing exceptional customer service to all our valued customers. Whether you have questions about our products, need help with an order, or require expert advice on achieving your perfect cinematic look, our team is here to assist you.

REPRESENTATIVES AND BEAUTY ADVISORS ARE AVAILABLE
MON-FRI: 8am - 9pm PT
SAT-SUN: 8am - 9pm PT
CALL US
058-513-2123
CHAT WITH US
Representatives and Beauty
Advisors are available:
MON-SUN: 8am - 9pm PT
LOCATIONS
FIND US IN ANY OF THESE LOCATIONS
FREQUENTLY ASKED QUESTIONS
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How long does order processing take?Orders are typically processed within 2–5 business days. Custom or private-label orders may take longer depending on the specifications.
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Can I return or exchange wholesale products?We only accept returns for damaged or defective items reported within 7 days of receipt. Due to hygiene and safety, we cannot accept returns for opened or used products.
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How do I register for a wholesale account?You can apply by filling out our wholesale application form on our website or by contacting our customer service at 058 513 2123.
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Do you ship internationally?Yes, we ship wholesale orders globally. Shipping costs and delivery times vary based on destination and order size.
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What are your payment terms?We accept bank transfers, major credit cards, and other secure payment methods. Full payment is required before order dispatch unless otherwise agreed.
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Are your products dermatologically tested and cruelty-free?Absolutely. All GK Skin Labo and Artista Cinema Make UP products are dermatologically tested, cruelty-free, and made with high-quality, skin-safe ingredients.
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Who can apply for a wholesale account?Anyone with a valid business license in the beauty, skincare, or wellness industry—including salons, spas, estheticians, and retailers—can apply.
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Do you offer private labeling or custom branding?Yes, we offer private label solutions for qualifying partners. Please contact our team for details on minimum quantities and pricing +971 55 851 2040
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Who can I contact for ongoing support?You can reach our wholesale support team at 058 513 2123 or via email at info@gkskinlabo.com for assistance with orders, products, and account management.
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Do you provide marketing or sales support for wholesale partners?Yes, we offer marketing assets such as product images, descriptions, and training materials to support your retail efforts.
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Can I receive product samples before placing a bulk order?Yes, sample kits are available for purchase. Contact our sales team to request one +971 55 851 2040
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Is there a minimum order quantity (MOQ)?Yes, the minimum order value for wholesale purchases is [insert amount here, e.g., €200 or 10 units per SKU]. Custom MOQs may apply for private labeling or large orders.
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What type of foundation is best for oily skin?If you have oily skin, it's essential to choose the right foundation to control shine and maintain a flawless finish all day. Look for oil-free, matte-finish, or powder-based foundations that help absorb excess oil and reduce shine. One great option is our Artista Smartwear Foundation – 15 Hours Matte Velvet. This long-lasting, oil-free formula is designed to provide a velvety matte finish that stays in place for up to 15 hours—perfect for oily or combination skin. 👉 Click here to add to cart 🎥 See reference video to follow application tips and product demonstration.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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